Pet Sitting Service Agreement - Beyond Dog Training and Pet Services

A. Client & Booking Information

Client Name *

Street Address *

Apartment, suite, etc

City

Phone *

Email Address *

Departure Date/Time

Expected Return Date/Time

Services Required *Overnight PetsittingDrop-In Petsitting

A.1. Emergency Contact

The Client authorizes Beyond Dog to contact this person if the Client cannot be reached during an emergency or when an urgent decision regarding the pets or property is required.

Name *

Relationship

Phone *

B. Pet Information and Care Instructions

Pet(s) Names *

Species/Breeds *

Ages or Birthdates *

Sex *

Spayed/NeuteredYesNo

Microchipped *YesNo

Microchip Numer (if known)

Vaccination Status *Vaccinated and Up to DateNeed UpdatingNot Vaccinated

Feeding *Please add food type, amount, schedule, and any food restrictions.

B.1. Medication and Medical Information

Beyond Dog will make reasonable efforts to administer medication according to the Client's written instructions but does not provide veterinary medical services and cannot guarantee that an animal will voluntarily accept medication. The Client must disclose any condition that may reasonable affect the safe care, handling, exercise, feeding, or supervision of the pet.

Does this pet currently take medication? *YesNo

If yes, provide medication name, dosage, timing, administration instructions, and storage requirements.

Known medical conditions, allergies, injuries, or physical limitations. *

C. Behaviour and Safety Disclosure

The safety of pets, clients, Pet Care Providers, members of the public, and other animals is a shared priority.

Please explain any items selected above:

Has this pet ever bitten or injured a person or another animal? *YesNo

If yes, please describe:

The Client represents that all known behavioural concerns relevant to providing safe care have been disclosed. *Beyond Dog uses humane, fear-free and force-free handling practices. Beyond Dog will not intentionally use physical punishment, intimidation, pain, fear, or aversive training methods while providing services. If Pet Care Provider reasonable believes an activity cannot be completed safely, Beyond Dog may modify or discontinue that activity. This may include shortening or cancelling a walk, substituting enrichment or a bathroom break, avoiding particular animals or people, or modifying handling procedures. If an animal presents an immediate or serious safety risk that was not previously disclosed, Beyond Dog may suspend or terminate services where reasonably necessary to protect the animal, Pet Care Provider, or others.I confirm that I have disclosed all known behavioural and safety concerns relevant to my pet’s care.

D. Home Access, Security & Third-Party Access

The Client will provide Beyond Dog with safe and reliable access to the property through: *The Client is responsible for ensuring that keys, locks, alarms, codes, gates, and other access methods are functional before services begin. Reasonable expenses incurred because Beyond Dog cannot access the property due to incorrect or malfunctioning access instructions may be charged to the Client. Beyond Dog will take reasonable precautions to protect keys, access codes, and other confidential property information.KeyLockboxDoor CodeGarage CodeOther

Third-Party Access *Will anyone else have access to the property during the booking?YesNo

If yes, identify the person(s) and purpose:This includes household members, relatives, neighbours, cleaners, maintenance workers, landlords, contractors, other pet-care providers, or any other person expected to enter the property. The Client agrees to provide reasonable notice of expected third-party access, particularly during overnight services. Beyond Dog is not responsible for loss, property damage, escaped pets, feeding or medication errors, injuries, security issues, or other consequences caused by or reasonably attributed to third parties outside Beyond Dog’s control. Beyond Dog may contact the Client if unexpected third-party access raises a reasonable concern regarding the safety or privacy of the Pet Care Provider or animals.

E. Cameras & Recording Devices

Are cameras or recording devices located in or around the property? *YesNo

If yes, list their locations:

For the safety and privacy of everyone involved, the Client agrees to disclose all known indoor cameras and audio/video recording devices that may record a Pet Care Provider while services are being performed. *Recording devices are not permitted in bathrooms or a room specifically designated for a Pet Care Provider to sleep or change clothing during an overnight booking. The Client agrees not to intentionally use recording devices in a manner that unlawfully interferes with a Pet Care Provider’s reasonable expectation of privacy.I understand that discovery of an undisclosed recording device in a private area may result in immediate suspension of overnight services where reasonably necessary to protect the Pet Care Provider’s privacy and safety.I have disclosed all known indoor cameras and recording devices.

F. Dog Walking & Outdoor Activities

Unless otherwise agreed in writing, dogs will remain appropriately leashed during walks outside securely enclosed private property. The Client authorizes Beyond Dog to determine reasonable walking routes and make reasonable safety decisions based on the dog's behaviour, environmental conditions, and surrounding activity. Beyond Dog may shorten, delay, modify, or substitute outdoor activities when conditions may reasonable pose a safety or welfare concern. Such conditions may include extreme temperature, severe weather, wildfire smoke or poor air quality, unsafe road or sidewalk conditions, wildlife activity, aggressive or uncontrolled animals, illness or injury, environmental hazards, or other circumstances outside Beyond Dog's reasonable control. When appropriate, a shortened walk may be replaced with a bathroom break, indoor activity, enrichment, or other suitable care.

G. Pet Supplies

The Client agrees to provide sufficient food, medication, litter, waste bags, appropriate walking equipment, and other necessary supplies for the entire scheduled service period.

If necessary supplies are unavailable or run out, the Client authorizes Beyond Dog to purchase reasonable replacements when needed for the animal's care. *The Client agrees to reimburse Beyond Dog for reasonable documented expenses incurred for necessary pet supplies.

H. Veterinary & Emergency Authorization

Primary Veterinarian Name *

Clinic *

Phone *

Preferred Emergency Veterinary Clinic *

If a pet becomes ill or injured, Beyond Dog will make reasonable efforts to contact the Client, and, where appropriate, the Client's emergency contact. *If the Client cannot be reached and Beyond Dog reasonably believes veterinary assessment or treatment should not be delayed, the Client authorizes Beyond Dog to transport the pet to the Client’s veterinarian, an emergency veterinary hospital, or another appropriate veterinary facility. The Client authorizes a licensed veterinarian to examine and provide reasonably necessary treatment to the pet. Maximum veterinary expenditure Beyond Dog may authorize before receiving Client approval:

Veterinary Treatment *If delaying treatment would reasonably threaten the animal’s life or welfare and the Client or emergency contact cannot be reached, the Client authorizes Beyond Dog to approve additional treatment reasonably recommended by a licensed veterinarian. Beyond Dog will not independently authorize euthanasia except where required by law. Decisions regarding euthanasia should be made by the Client or legally authorized representatives in consultation with a veterinarian whenever reasonably possible. The Client remains responsible for veterinary expenses and reasonably transportation or emergency expenses incurred on the pet’s behalf.I authorize Beyond Dog, and/or, my Beyond Dog Pet Care Provider, to obtain veterinary care for my pet under the circumstances described above.

I. Household & Property Emergencies

The Client authorizes Beyond Dog to take reasonable action when an unexpected condition poses an immediate or significant risk to the pets, Pet Care Provider, home, or property. Examples include: fire or smoke, flooding or burst pipes, furnace or heating failure, electrical hazards, broken doors or windows, security or alarm problems, loss of essential utilities, pet escape, or inability to safely access or secure the property. When reasonably necessary, Beyond Dog may contact the Client, emergency contact, emergency services, veterinarian, property manager, landlord, utility provider, locksmith, or another appropriate service provider. Beyond Dog will make reasonable efforts to contact the Client before incurring significant non-veterinary expenses whenever circumstances permit. The Client remains responsible for reasonable third-party expenses incurred to protect the pets or property unless those expenses resulted directly from Beyond Dog's negligence or misconduct.

J. Transportation

The Client authorizes Beyond Dog to transport pets when reasonably necessary for veterinary care, emergencies, agreed services, or the animal's immediate safety. Reasonable precautions appropriate to the animal and circumstances will be used during transportation.

Transportation Agreements *Wherein transportation may not be directly related to emergencies or necessity.I, Client, authorize my Pet Care Provider to transport my pet, outside of my neighbourhood, to other parks or areas for walks and enrichmentI, Client, do not authorize my Pet Care Provider to transport my pet to other areas outside of my neighbourhood for walks or enrichment.

K. Scheduling, Arrival and Return

The Client agrees to provide accurate departure and expected return information. If the Client returns earlier than scheduled, the Client should notify Beyond Dog promptly so unnecessary visits can be avoided. Early return does not automatically entitle the Client to a refund for services reserved and subject to the applicable cancellation policy.

K.1. Delayed Return

If the Client's return is delayed, the Client must notify Beyond Dog as soon as reasonably possible. Beyond Dog will make reasonable efforts to continue providing necessary care but cannot guarantee continued availability beyond the original booking period. Additional services will be charged at the applicable rate. If the Client cannot be reached and Beyond Dog reasonably believes the animals remain without appropriate care, Beyond Dog may continue necessary services until the Client, emergency contact, or another authorized caregiver assumes responsibility.

L. Fees, Payment & Cancellation

The Client agrees to pay the service rate confirmed at the time of booking. Any deposit requirements, cancellation periods, holiday policies, booking fees, credits, or refunds communicated at booking form part of this Agreement. The Client understands that reserved pet-care dates prevent Beyond Dog from accepting other bookings. Cancellation fees therefore compensate Beyond Dog for time specifically reserved for the Client.

Cancellation Policy *Cancellations with less than 24 hours notice will not be refunded at the discretion of Beyond Dog. We understand “life happens” and may make exceptions in extenuating circumstances. Cancellations made with 48 hours notice will receive a 50% refund or credit, while cancellations with 7 days or more notice, will be allotted a full refund minus a $50 administration fee. Cancellations may be rescheduled or credited for other services (as determined by Client and Beyond Dog) in lieu of refund, provided there is 48 hours or more notice.I have reviewed and agree to the cancellation and payment terms applicable to my booking.

M. Substitute Pet Care Providers

Beyond Dog may assign an authorized independent contractor to perform services. When illness, emergency, scheduling disruption, or another unforeseen circumstance prevents the originally scheduled Pet care Provider from completing services, Beyond Dog may arrange another qualified and authorized Pet Care Provider to assume or complete care. Beyond Dog will make reasonable efforts to notify the Client of a significant provider change. All authorized Pet Care Providers are expected to follow Beyond Dog's applicable care safety, confidentiality, and humane-handling standards.

N. Client Responsibilities

Beyond Dog agrees to: provide services with reasonable care and professionalism; follow the Client's reasonable written care instructions where safe and practicable; use humane, force-free handling practices; take reasonable precautions concerning the Client's pets, property, keys, and confidential information; communicate significant concerns or emergencies when reasonably possible; and make decisions reasonably directed toward protecting animal welfare and human safety.

O. Assumption of Inherent Risk & Liability

The Client understands that pet care and dog walking involve inherent and sometimes unpredictable risks. Animals may become ill or injured, escape, react unexpectedly, damage property, interact with wildlife or other animals, or experience changes in behaviour despite reasonable precautions.

O.1. Circumstances beyond Beyond Dog's Reasonable Control

To the extent permitted by applicable law, Beyond Dog is not responsible for loss, injury, illness, damage, or expense resulting from circumstances outside its reasonable control, including: undisclosed medical or behavioural conditions; pre-existing injury or illness; unpredictable animal behaviour despite reasonable precautions; actions of third parties; defective or unsafe Client-provided equipment; insecure fencing, doors, gates, or property conditions not caused by Beyond Dog; severe weather or environmental hazards; wildlife encounters; or other events that could not reasonably have been prevented through the exercise of reasonable care.

Wherein Client agrees: *I, Client, understand that nothing in this Agreement is intended to exclude or limit liability where doing so would be prohibited by applicable law.I, Client, understand that, nothing in this Agreement waives any right or remedy that cannot lawfully be waived.

P. Injury or Damage Caused by Client's Pet

The Client acknowledges responsibility for known risks associated with their pet that have been disclosed or reasonably should have been disclosed to Beyond Dog. *I, Client, understand that if a pet causes injury or property damage despite Beyond Dog taking reasonable precautions, responsibility will be determined according to the circumstances and applicable law.I, Client, understand that nothing in this section makes the Client responsible for injury or damage caused by Beyond Dog’s negligence or misconduct.

Q. Confidentiality & Client Privacy

Beyond Dog will take reasonable measures to protect confidential information obtained while providing services, including home access information, security information, travel information, and personal information. Such information will be used only as reasonably necessary to provide services, administer bookings, respond to emergencies, meet legal obligations, or protect legitimate business interests. Pet Care Providers may not duplicate keys, share access information, permit unauthorized guests into Client homes, or disclose confidential Client information except as authorized or reasonably required to perform services.

R. Photos, Videos & Service Updates

Beyond Dog may photograph or record pets for the purpose of providing private service updates to the Client. Separate consent must be obtained before identifiable images of the Client, interior of the home, personal information, or other private information are used publicly.

Consent for Private Updates *I, Client, authorize photography/videos of my pet for private service updates.

Optional Marketing Consent *Please note that declining marketing consent will not affect the availability or the quality of services.I, Client, give Beyond Dog permission to use photography or videos of my pet for its website, social media, educational materials, or promotional content, provided that my personal information and identifiable private areas of my home are not disclosed.I, Client, do not authorize public use of photographs or videos of my pet.

S. Service Suspension or Termination

Either party may discontinue future services subject to existing booking and cancellation obligations. Beyond Dog may immediately modify, suspend, or terminate a service when reasonably necessary because of: an immediate threat to human or animal safety; undisclosed serious aggression; unsafe property conditions; harassment, threats, or abusive conduct; undisclosed surveillance in private areas; inability to safely access pet or property; illegal activity affecting service delivery; or another circumstance that makes continued service unreasonable or unsafe. When immediate termination occurs while the Client is away, Beyond Dog will make reasonable efforts to ensure that the animal is not knowingly left without essential care. This may include contacting the Client, emergency contact, or another authorized caregiver.

T. Dispute Resolution & Governing Law

The Client and Beyond Dog agree to make reasonable good-faith efforts to resolve concerns directly whenever possible. If a dispute cannot be resolved informally, the parties may mutually agree to mediation or another voluntary dispute-resolution process. Nothing in this Agreement requires either party to participate in mandatory arbitration or prevents either party from exercising rights or remedies available under applicable law. This Agreement is governed by the laws of the Province of Alberta and the applicable laws of Canada.

U. Entire Agreement & Updates

This Agreement, together with confirmed booking details, written care instructions, and applicable policies disclosed to the Client, constitutes the agreement governing the services provided. If Beyond Dog changes the terms of this Agreement, the revised terms will apply to future bookings after they have been communicated and accepted as required.

Updating of Information & Future Bookings *It is only required to re-fill out this Agreement either once per year, or as updates are needed, whichever comes first to as to provide Beyond Dog with the most up to date information.I, Client, agree to notify Beyond Dog when material information concerning the pet, home, emergency contacts, medical needs, behaviour, or care instructions changes.

V. Client Acknowledgement & Agreement

By signing below, I, Client, confirm that: *I have reviewed this AgreementThe information I have provided concerning my pets, their behaviour, health, and care requirements is accurate to the best of my knowledge.I have disclosed information that could reasonably affect the safety of my pets, Beyond Dog’s Pet Care Providers, other animals, or members of the public.I understand the emergency and veterinary authorization provisions.I understand the payment and cancellation terms applicable to my booking.I understand that Beyond Dog may modify services when reasonably necessary to protect human or animal safety.I have had the opportunity to ask questions before agreeing to these terms.I understand that checking the acknowledgement box and electronically submitting this form constitutes my acceptance of this Service Agreement.I have had the opportunity to ask questions before agreeing to these terms.

Required Acknowledgement *I, Client, have read and agree to the Beyond Dog Petsitting Service Agreement and confirm that the information I have provided is accurate and complete to the best of my knowledge. I understand that checking this box and submitting this form constitutes my electronic acceptance of this Agreement.

Client Full Legal Name *

Date *